Shipping & returns

We aim to provide fast, reliable, and transparent shipping along with a fair return policy. Please read the information below carefully before placing your order.

🚚 Shipping Information

We process all orders within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery times may vary depending on your location, courier availability, and external factors such as weather or public holidays.

Shipping Coverage

• We deliver nationwide within Nepal
• International shipping may be available on request

Shipping Charges

• Shipping fees are calculated at checkout
• Free shipping may apply for selected products or promotions

📦 Order Tracking

Once your order is dispatched, you may receive a confirmation message or call with delivery details. Please ensure your contact information is correct at checkout.

🔄 Returns & Exchanges

We want you to be satisfied with your purchase. If you receive a damaged, incorrect, or defective item, please contact us within 3 days of delivery.

• Items must be unused, unopened, and in original packaging
• Perishable or food items cannot be returned unless damaged or incorrect
• Proof of purchase is required for all returns

Non-Returnable Items

• Opened or used food items
• Products damaged due to improper storage after delivery
• Items purchased on clearance or special discount (unless defective)

💰 Refunds

Once your return is approved and inspected, refunds will be processed using the original payment method within 5–7 business days.

📞 Need Help?

If you have any questions about shipping, returns, or refunds, please contact our support team via phone or email. We’re happy to assist you known.

Thank you for shopping with us. Your satisfaction is our priority.